Direct Sewing Machines is dedicated to providing the highest levels of customer satisfaction. All the products we offer are from recognised brands and are well proven for their reliability. None of our terms affect your statutory rights as a consumer.
Delivery is free on domestic products to most mainland UK addresses. This is excluding Highlands and Islands which are chargeable at cost.
We will endeavor to dispatch every order as quickly as possible using a 24hr service for domestic products. Usual delivery times are within 1 – 2 days
We make every effort to comply with individual delivery arrangements but we cannot be held responsible for any delays and/or inconvenience caused by factors beyond our control
Delivery on industrial sewing machines is not free, please call for price quotation. If you are local we can arrange a van courier. If you are further away we can arrange a pallet delivery.
Please Note Pallet Deliveries are Curbside Deliveries.
All deliveries must be signed for and any damage to items must be reported within 48 hours of receiving your order.
Cancellation & Returns
Under the United Kingdom’s Distance Selling Regulations, if you’ve received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, subject to the following conditions:
- The item(s) is in stock condition i.e. as it was when it was delivered to you.
- You inform us of your desire to cancel within 14 working days from the time of placing your order
- You pay the delivery and return delivery charges.
- Goods are returned as soon as possible in order that your credit can be processed within 30 days.
If your machine is a special order, or industrial and for any reason you change your mind after it has been built and delivered, you will be charged a 20% restocking fee.
In the rare event of an item being out of stock, we will contact you by telephone and / or email to explain when delivery is to be expected. It will be dispatched as soon as possible.
If your item needs to be repaired and sent into the workshop please notify us that you are sending it and include your name and number.
The item must be packaged safely in the original packaging/box where possible to avoid any damage in transit.
If your item is not packaged correctly and is damaged in transit we are not responsible for any damages that may occur.
For guarantee repairs, we will arrange collection where possible (providing you still have the original box or packaging for safe transit)
All goods must be paid for in full before dispatch (excludes local authority purchases, etc).
20% VAT is included in all prices. Our VAT registration number is .235 8927 31
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet.
All payment card numbers are encrypted when the order is placed using 128 bit Java encryption. This encryption begins at the form where you are asked for your credit card details. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Your information is not stored on an internet active computer so your details cannot be accessed by a third party.
Guarantees (Domestic machines)
All products are fully covered by the manufacturers guarantee, details of which are included with each item.
If it becomes necessary for the machine to be returned for repair, we will arrange the collection, repair and the delivery back. We aim to carry out the repairs and deliver back within 7 working days.
Industrial sewing machines must be returned to us for guarantee repairs
All of our industrial sewing machines and industrial steam irons come with a 1 year back to base warranty (You need to return the machine to us for warranty repairs) at our workshop address
Alternatively if you are close enough and wish for an engineer to come out to your address we can arrange a call out. A call out charge will apply.
Any Industrial Machine Returns must be returned to the workshop address for inspection prior to any refunds. Refunds may take up to 30 days.
Industrial steam irons/boilers
All industrial steam irons and boilers are guaranteed for 1 year However this does not cover faults caused by the build up of scale, using without or low water etc.
Used and second hand goods
Used and second hand goods still carry a 1 year guarantee. In the event of a fault the goods must be returned to us for repair
If you need to contact us, please email us at firstname.lastname@example.org or call us on 0207 228 3022 , 10 to 5.30, Monday to Saturday or write to us at
The sewing centre 266 battersea park road ,London SW11 3BP
We do not hold any information about our customers other than the basic details supplied when placing an order. These details simply enable us to process your order and are never passed on to third parties other than for payment card authorisation.
JANOME MACHINES CAN ONLY BE SUPPLIED WITHIN UK AND IRELAND
Prices are subject to change without prior notice.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
THE SEWING CENTRE is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new SEWING MACHINE from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.